Holidays finished with a diner at this chic restaurant. Very nice that we could choose our food at the counter. Staff was very nice to our 1,5 year old toddler. Unfortunately there was no high chair available for her. Very good food quality. Lot of choice. Free parking.
This was my first time at El Puerto and it won't be the last. It was for my birthday and they made the night ever so special for me. Nothing was too much trouble. Every member of staff was polite and helpful. The food was out of this world and so much choice. Fantastic seafood. So so pleased. My birthday was made so special and I can't thank the staff enough from the Manager to the Waiters/Waitresses. I thank you from the bottom of my heart ❤️
Always fabulous food, wines and champagne. Recommend to our guests as a must place to visit when in Cardiff Bay
So many problems with this place. I think the restaurant is trying to provide a fine dinning experience however doesn't live up to this as firstly there are no menus on the table so you have to read an extensive menu above the food display counter (I wouldn't expect to get up to read and order food in this way in a fine dinning restaurant) also with no clear way to queue up it means you end up queuing around the tables and people eating ( waiters did show us where to queue but again with no clear way people still started queuing around the tables). Also where you order food there's sawdust on the floor which is strange. They do have 'budget' menus if you will so a starter and a main, but also say you order the beef medallions you literally have 3 very thin medallions with a tablespoon of peas, four slices of carrots and gravy. Therefore you order sides which aren't cheep either. I will say the starter of salmon gravlax and celeriac was delicious. For the price of the food is very average and the experience they try to provide I just expect alot more in regards to quality, presentation and service. We were a very large group (some older family members who are partially deaf) the waiter was asking who had ordered a cappuccino at one end of the table nearly everyone had repeatedly said no, I told them no but we are waiting for a latte and two desserts. To which he replied very abruptly something along the lines of what about the Cappuccino. Turns out the Cappuccino was for the partially deaf lady and couldn't hear from the other end of the table. The waiter got asked again for our desserts which he brought one. My dad then had to chase up the waiter and ask again for the dessert which wasn't great. For me the whole experience of the restaurant doesn't qualify as a fine dinning experience which is what they are trying to provide. The bill was also really awkward to sort out as everything was on one recipe, which is our fault I suppose but would be handy if things were listed individually such a coke £ X3 instead of the total of the three cokes. Ask for separate bills if paying individually.
Delicious food as always. We were celebrating our 30th wedding anniversary so it was a special occasion. Very tasty Sunday lunch but no rapport with one Spanish waiter in particular and to be honest, the whole atmosphere feels like a canteen with an emphasis on getting you fed, and out of the door Our Spanish waiter simply removed our empty wine glasses without making eye contact or asking if we would like another, wiped the table and off he went in search of other table to clear . When i mentioned this to another more friendly waiter taking our coffee order he admitted there is pressure from the management at weekends to get throughput. Pity,as we didn't feel relaxed even though food was good and won't be choosing this restaurant again despite the quality of its food. Hilary Davies
